We sincerely thank you for trusting and choosing the design products of Oladino. To ensure you have the best shopping experience, please review our shipping policy below:

1. Delivery Method

• Online Download: After successful payment, you will receive an email containing a download link for a ZIP file that includes the SVG and PNG design files of the product. You can also access your personal account on our website to download the product at any time.

2. Delivery Time

• Immediate Access: The download link will be sent to your email within a few minutes after payment confirmation.
• In case of system interruptions or technical issues, the delivery of the download link may take up to 24 hours. We will do our utmost to resolve any problems as quickly as possible.

3. Download and Extraction Instructions

• Download the ZIP File: Click on the download link provided in the email or from your personal account to download the ZIP file containing the product.
• Extract the Files: After downloading, you need to extract the ZIP file to access the SVG and PNG files inside. If your device does not have extraction software, please download and install applications such as WinRAR, 7-Zip (for Windows), or The Unarchiver (for macOS).
• Additional Support: If you encounter any difficulties during the download or extraction process, please contact us for timely assistance.

4. Product Formats

• The products are provided in SVG and PNG file formats, suitable for design, printing, and use on digital platforms.
• All files are packaged in a ZIP file for convenient downloading and storage.
• Please ensure your device can extract ZIP files and open SVG and PNG formats.

5. Refund and Exchange Policy

• Due to the nature of digital products, we do not accept refunds or exchanges after the product has been downloaded. Please see our Refund and Exchange Policy for detailed information.

6. Security and Copyright

• All design products are protected under copyright laws. Please do not copy, share, or redistribute the products without our written permission.
• The products are intended for personal use or as specified under our Terms of Use.

7. Product Updates and Support

• You will receive updates or additions (if any) for the purchased product within the specified time frame.
• We provide technical support related to downloading, extracting, and using the products.

8. Inquiries and Additional Support

• For more information or any inquiries, please visit our Frequently Asked Questions (FAQ) section or contact us directly.

Contact Us

• Email: help@oladino.com

We appreciate your support and are committed to providing the highest quality products and services.

Sincerely,